Examples used are thought provoking & real life situational. The contents explained in the book are not available in any other books or course or institute’s syllabus, which I have attended/read. This makes it interesting for me. The tactics mentioned in the book, can be used by leaders of any stream, including marketing, hr, hospitality/service industry. The style of delivering thoughts, is in presentation style. It is the best eye opener for the Managers and leaders.